Terms of Service
Effective Date: September 29, 2025
Contents
1. Introduction
Welcome to Bank Statement Conversion ("Service"), a service provided by MTTenterprise Inc. ("Company," "we," "our," or "us"), a company registered in Ontario, Canada, with its principal office at 1525 Alta Vista DR, Suite 201, Ottawa, ON K1G 0G1.
These Terms of Service ("Terms") govern your access to and use of our bank statement conversion service, including any associated APIs, software, products, and services (collectively, the "Service").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not use our Service.
1.1 Service Overview
The Service allows users to convert bank statements from PDF format to structured data formats including CSV, Excel, QuickBooks (QBO), Xero, and OFX formats. We offer various subscription plans and pay-as-you-go options to accommodate different usage needs.
1.2 Amendments
We reserve the right to modify these Terms at any time. We will notify registered users of any material changes via email at least 30 days before the changes take effect. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.
2. Definitions
| User | Any individual or entity accessing or using the Service |
| Subscription | A paid plan providing access to premium features and increased usage limits |
| Credits | Pre-purchased units that can be used for pay-as-you-go conversions |
| Conversion | The process of transforming a PDF bank statement into structured data formats (CSV, Excel, QuickBooks, Xero, OFX) |
| API | Application Programming Interface provided for programmatic access to the Service |
| Data | Information contained in or derived from bank statements processed through the Service |
3. Service Usage
3.1 Usage Limits
| Plan Type | Daily Limit | Monthly Limit | File Size | Batch Processing |
|---|---|---|---|---|
| Free/Guest | 1 page | N/A | 5MB | Single file |
| Registered | 3 pages | N/A | 10MB | Single file |
| Starter | Unlimited | 50 pages | 10MB | Up to 2 files |
| Premium | Unlimited | 200 pages | 15MB | Up to 5 files |
| Business | Unlimited | 1,000 pages | 20MB | Up to 20 files |
| Enterprise | Unlimited | Unlimited | 25MB | Unlimited |
3.2 File Requirements
- • PDF files must be non-encrypted and non-password protected
- • Files must contain legitimate bank statement data
- • Content must be clearly legible and properly formatted
- • Statements must be from recognized financial institutions
- • Documents must not contain malicious code or viruses
3.3 Processing Times
| Plan Type | Processing Priority | Average Time |
|---|---|---|
| Free/Guest | Basic | 2-3 minutes |
| Starter | Standard | 1-2 minutes |
| Premium | High | 30 seconds |
| Business | Priority | 15 seconds |
| Enterprise | Immediate | 5 seconds |
3.4 Output Formats
- CSV Format:
- • Standard CSV with UTF-8 encoding
- • Comma-separated values
- • Standard date format (YYYY-MM-DD)
- • Standardized column headers
- Excel Format:
- • XLSX format compatible with Excel 2007+
- • Formatted cells and headers
- • Auto-adjusted column widths
- • Basic formatting for readability
- QuickBooks (QBO) Format:
- • Direct import to QuickBooks Online
- • QBO file format for accounting software
- • Optimized for bookkeeping workflows
- • Available with Premium plans and above
- Xero Format:
- • Compatible with Xero accounting software
- • CSV format optimized for Xero import
- • Structured for accounting workflows
- • Available with Premium plans and above
- OFX Format:
- • Open Financial Exchange format
- • Compatible with various financial software
- • Industry standard for financial data
- • Available with Premium plans and above
Important: While we strive for 100% accuracy, users should always verify converted data against the original statements.
4. Subscriptions
4.1 Subscription Plans
| Plan | Price | Features | Best For |
|---|---|---|---|
| Starter | $9.99/month |
| Individuals & freelancers |
| Premium | $29.99/month |
| Professionals & small businesses |
| Business | $99.99/month |
| Growing businesses & accounting firms |
| Enterprise | Custom |
| Large organizations |
4.2 Subscription Terms
Ontario Consumer Protection Act Compliance: In accordance with the Ontario Consumer Protection Act, 2002, this section provides clear disclosure of our automatic renewal terms and cancellation rights.
Automatic Renewal Disclosure
- • Automatic Renewal: All subscriptions automatically renew monthly unless cancelled
- • Billing Date: You will be charged on the same calendar day each month
- • Price Changes: Any price increases require 30 days advance notice
Cancellation Rights
- • Right to Cancel: You may cancel your subscription at any time
- • How to Cancel: Through your account dashboard or by contacting support
- • Access After Cancellation: You retain access to paid features until the end of your current billing period
General Subscription Terms
- • Subscriptions are billed monthly in advance
- • Unused pages do not roll over to next month
- • Upgrades take effect with pro-rated billing
- • Downgrades take effect at start of next billing cycle
5. Data Processing
Privacy Compliance: This service complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). Your personal information is handled according to our Privacy Policy.
5.1 Data Handling
- Upload Process:
- • Files are transmitted using TLS 1.3 encryption
- • Temporary storage in encrypted format
- • Processing on isolated secure servers
- • Automatic deletion after processing
- Data Retention:
- • Source files: Deleted immediately after conversion
- • Converted files: Stored according to plan limits
- • Usage logs: 90 days
- • Account data: Duration of account plus 30 days
5.2 Security Measures
| Security Layer | Implementation | Standards |
|---|---|---|
| Transport Security | TLS 1.3, HTTPS | PCI DSS, NIST |
| Storage Security | AES-256 encryption | FIPS 140-2 |
| Server Security | Dedicated secure infrastructure | ISO 27001 |
| Access Control | Role-based access control | SOC 2 Type II |
5.3 Data Processing Agreement
For Business and Enterprise customers, we offer a standard Data Processing Agreement (DPA) that includes:
- • Detailed data processing terms
- • Subprocessor agreements
- • Security measures documentation
- • Data breach notification procedures
- • Audit rights and procedures
Business and Enterprise customers can request a custom DPA by contacting our legal team.
6. User Obligations
6.1 Account Security
- • Use strong, unique passwords
- • Enable two-factor authentication when available
- • Keep login credentials confidential
- • Report suspicious activity immediately
- • Regularly update contact information
6.2 Prohibited Activities
The following activities are strictly prohibited:
- Technical Violations:
- • Attempting to bypass usage limits
- • Reverse engineering the service
- • Automated scraping without permission
- • Introducing malicious code
- Usage Violations:
- • Sharing account credentials
- • Reselling conversion services
- • Processing unauthorized documents
- • Violating data privacy laws
6.3 User Responsibilities
- • Verify converted data accuracy
- • Maintain appropriate data backups
- • Comply with applicable laws
- • Respect intellectual property rights
- • Report conversion errors promptly
7. Payment Terms
7.1 Pricing Structure
- Subscription Plans:
- • Starter: $9.99/month (50 pages)
- • Premium: $29.99/month (200 pages)
- • Business: $99.99/month (1,000 pages)
- • Enterprise: Custom pricing
- Pay-As-You-Go Credits:
- • 10 credits: $5.00 ($0.50/page)
- • 20 credits: $9.00 ($0.45/page)
- • Custom packages available
7.2 Billing Terms
- Subscription Billing:
- • Billed monthly in advance
- • Automatic renewal on billing date
- • Pro-rated for mid-month upgrades
- • No refunds for downgrades
- Credit Purchases:
- • Immediate payment required
- • Credits never expire
- • Non-refundable after use
- • Bulk purchase discounts available
7.3 Payment Methods
- • All payments processed securely through Stripe
- • Accepts major credit cards (Visa, MasterCard, American Express)
- • Apple Pay and Google Pay supported
- • Corporate payment options available for Enterprise plans
7.3.1 International Payments
- • Currency: All prices listed in US Dollars (USD)
- • Currency Conversion: International cards automatically converted by your bank
- • Exchange Rates: Conversion rates determined by your card issuer, not by us
- • Tax Obligations: International customers responsible for local taxes and duties
- • Canadian Tax: GST/HST may apply to Canadian customers based on billing address
7.4 Auto-Renewals and Subscription Management
Auto-Renewals
Automatic Billing: All subscriptions are set to renew automatically at the end of each billing cycle unless cancelled in advance.
- • Billing Cycle: Monthly subscriptions renew on the same calendar day each month
- • Payment Method: Your saved payment method will be automatically charged
- • Price Changes: Any price increases require 30 days advance notice via email
- • Failed Payments: If payment fails, you have 7 days to update payment method before service suspension
Cancellations
- • Cancellation Method: You may cancel your subscription at any time through your account settings
- • Immediate Effect: Cancellation takes effect immediately to prevent future billing
- • Service Access: Once cancelled, your subscription will remain active until the end of the current billing cycle
- • No Future Charges: You will not be charged again after cancellation
- • Reactivation: You can reactivate your subscription anytime before the current cycle ends
Subscription Renewal Refunds
Limited Refund Window: We do not generally offer refunds for subscription renewals, as users are responsible for managing their own cancellations.
- • 3-Day Window: If you were recently charged and did not intend to renew, please contact us within 3 days of the charge
- • Discretionary Refunds: In these cases, we may issue a full or partial refund at our discretion as a one-time courtesy
- • Usage Considerations: Refund eligibility depends on service usage since renewal
- • One-Time Courtesy: This discretionary refund is typically limited to once per customer
Chargebacks
Important: Please note that initiating a chargeback without contacting us first may result in account suspension.
- • Contact First: Always contact our support team before disputing charges with your bank
- • Resolution Process: Most billing issues can be resolved quickly through our support system
- • Account Protection: Chargebacks without prior contact may trigger automatic account suspension
- • Documentation Required: Chargeback disputes require detailed documentation and may affect future service eligibility
7.5 Money-Back Guarantee and Refund Policy
100% Money-Back Guarantee: We stand behind our service quality with a comprehensive refund policy designed to protect customers while ensuring fair usage of our platform.
Important Notice: This policy balances customer satisfaction with protection against service abuse. All refund requests undergo thorough review and must meet specific eligibility criteria.
7.5.1 Accuracy Disclaimer and Service Limitations
Service Performance Expectations
- • Accuracy Benchmarks: Our advertised accuracy rates (99.8% in Precision Mode, 98% in Standard Mode) represent performance benchmarks based on internal testing with optimal document conditions
- • Variable Performance: Actual accuracy may vary significantly depending on PDF quality, bank format, document age, scanning quality, and other factors beyond our control
- • Digital vs. Scanned Documents: Digital bank statements typically achieve higher accuracy than scanned or photographed documents, which may require manual corrections
- • User Responsibility: Users must always verify converted data against original statements before use in financial or business applications
- • No Accuracy Guarantee: Advertised accuracy rates are estimates, not guarantees, and do not constitute grounds for refunds unless service fundamentally fails to function
7.5.2 Money-Back Guarantee Eligibility
Our money-back guarantee applies to customers who meet ALL of the following strict eligibility requirements:
Eligibility Requirements (ALL must be met):
- ✓ First-Time Users Only: Must be your first subscription with Bank-Statement-Conversion.com (no previous accounts or subscriptions)
- ✓ Limited Processing: Must not have processed more than 10 pages total across all uploads
- ✓ Early Contact Required: Must contact support within 5 business days of first use with specific, documented concerns
- ✓ Technical Failure Documentation: Must provide evidence of systematic technical failures, not accuracy variations
- ✓ Good Faith Effort: Must demonstrate reasonable attempts to use the service as intended
- ✓ Original Payment Method: Refunds processed only to the original payment method used for subscription
- ✓ Account in Good Standing: No violations of terms of service or suspicious activity
7.5.3 Refund Exclusions - No Refunds Available For:
Automatic Disqualifications:
- ❌ Excessive Usage: Processing more than 10 pages (demonstrates significant service value received)
- ❌ Accuracy Expectations: Dissatisfaction with conversion accuracy that falls within normal performance ranges
- ❌ Change of Mind: Deciding the service is no longer needed after successful processing
- ❌ User Learning Curve: Difficulty understanding how to use the service effectively
- ❌ PDF Quality Issues: Poor results due to low-quality, damaged, or illegible source documents
- ❌ Manual Correction Requirements: Need to manually verify or correct converted data (expected part of workflow)
- ❌ Repeat Customers: Any customer with previous accounts, subscriptions, or refund requests
- ❌ Late Requests: Refund requests made more than 5 business days after first service use
- ❌ Chargeback Attempts: Customers who initiate payment disputes without following proper support channels
- ❌ Policy Violations: Accounts with terms of service violations, abuse, or fraudulent activity
7.5.4 Service Quality Standards
Refunds may be considered when the service fails to meet these fundamental performance standards:
- • Complete Service Failure: System unable to process any uploaded documents
- • Technical Malfunction: Documented software errors preventing normal operation
- • Format Incompatibility: Advertised file formats that cannot be processed at all
- • Data Corruption: System-caused corruption of uploaded or processed files
7.5.5 Refund Process and Timeline
- Initial Contact: Contact support through official channels within eligibility timeframe
- Documentation Review: Provide required evidence and account verification (3-5 business days)
- Eligibility Assessment: Our team reviews all eligibility criteria (5-7 business days)
- Decision Communication: Written notification of refund decision with detailed explanation
- Processing: Approved refunds processed within 7-10 business days to original payment method
Ontario Consumer Protection Act Compliance: This refund policy complies with the Ontario Consumer Protection Act, 2002. Ontario residents have specific rights regarding refunds and cancellations that cannot be waived.
Statutory Rights (Ontario Residents)
- • Cooling-off Period: 10-day cooling-off period for internet agreements over $50
- • Non-delivery: Full refund if service not delivered within 30 days of promised date
- • Material Defects: Right to refund for services not as described
- • Unauthorized Charges: Right to dispute and reverse unauthorized charges
General Refund Policy
| Scenario | Policy | Timeline |
|---|---|---|
| Service Error | Full refund of affected pages | 5 business days |
| First-time Subscription (within 10 days) | Full refund per Ontario law | 5 business days |
| Subscription Cancellation (after 10 days) | No refunds for unused time | N/A |
| Unused Credits | No refund unless within statutory period | N/A |
| Disputed Charges | Case-by-case review | 30 days |
| Service Not as Described | Full or partial refund | 30 days |
Important: Your statutory rights under the Ontario Consumer Protection Act cannot be waived. Chargebacks without prior dispute resolution attempts may result in account termination.
8. Intellectual Property
8.1 Service Ownership
MTTenterprise Inc. retains all rights, title, and interest in:
- • Conversion technology and algorithms
- • Website and interface designs
- • API and documentation
- • Trademarks and brand assets
8.2 User Rights
- • Full ownership of converted data
- • Limited license to use service features
- • Rights to downloaded conversion results
- • Access to API (Premium, Business, and Enterprise plans)
Users retain all rights to their original bank statements and converted data.
9. API Terms
9.1 API Access Levels
| Plan | Rate Limit | Concurrent Requests | Features |
|---|---|---|---|
| Starter | N/A | N/A | No API access |
| Premium | 60 requests/minute | 5 | Basic API access |
| Business | 300 requests/minute | 20 | Advanced API with higher rate limits |
| Enterprise | Custom | Unlimited | Full API access with custom features |
9.2 API Usage Requirements
- • Valid API key required for all requests
- • Implement proper error handling
- • Respect rate limits and quotas
- • Secure credential storage
- • Regular monitoring of API usage
9.3 API Security
- • TLS 1.3 encryption required
- • API key rotation recommended
- • IP whitelisting available
- • Request signing for sensitive operations
API abuse or violation of terms may result in immediate access suspension.
10. Termination
10.1 Account Termination
- User-Initiated Termination:
- • Cancel subscription anytime
- • Access continues until end of billing period
- • No refunds for unused time
- • Data available for 30 days after cancellation
- Company-Initiated Termination:
- • Terms violation
- • Fraudulent activity
- • Non-payment
- • Service abuse
10.2 Post-Termination
- • Access restriction after billing period ends (user-initiated) or immediate (company-initiated)
- • Conversion history archived
- • Unused credits forfeited
- • API access revoked
11. Disclaimers
11.1 Service Warranty
The service is provided "as is" without warranties of any kind, whether express or implied, including but not limited to:
- • Accuracy of conversions
- • Uninterrupted service
- • Fitness for particular purpose
- • Error-free operation
11.2 Accuracy
While we strive for accuracy, users are responsible for verifying converted data against original statements.
12. Liability
12.1 Limitation of Liability
To the maximum extent permitted by applicable law, and subject to statutory rights that cannot be waived, MTTenterprise Inc.'s liability is limited as follows:
Preserved Liability
- • We remain liable for damages caused by gross negligence or willful misconduct
- • We remain liable for death or personal injury caused by our negligence
- • Consumer protection rights cannot be waived or limited
- • Liability for unauthorized disclosure of personal information as required by law
Limited Liability
- • Our liability for service errors is limited to re-processing or refund of fees paid
- • We exclude liability for indirect, consequential, or punitive damages where legally permissible
- • Total liability limited to fees paid in the 12 months preceding the claim (minimum $100)
- • Users acknowledge this is a commercial service tool requiring verification of results
This limitation applies only where legally permissible and does not affect your statutory rights under applicable consumer protection laws.
11.3 Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
13. Dispute Resolution
13.1 Initial Resolution
- Step 1: Support Contact
- • Submit detailed support ticket
- • Response within 72 hours
- • Include relevant documentation
- Step 2: Escalation
- • Contact account manager (Business/Enterprise)
- • Request supervisor review
- • Written explanation required
13.2 Mediation
- • Mandatory before litigation
- • Conducted in Ottawa, Ontario
- • Cost shared equally
- • Confidential process
13.3 Dispute Resolution Options
- • Individual Consumers: May choose court proceedings or arbitration
- • Small Claims: Claims under $25,000 may be pursued in Small Claims Court
- • Arbitration: ADR Institute of Canada rules, single arbitrator
- • Location: Ottawa, Ontario
Enterprise customers may negotiate custom dispute resolution procedures in their service agreements.
14. Governing Law
14.1 Applicable Law
- • Laws of Ontario, Canada
- • Federal laws of Canada
- • Excluding conflicts of law principles
- • UN Convention on Contracts explicitly excluded
14.2 Jurisdiction
Primary Jurisdiction
- • Courts of Ottawa, Ontario have primary jurisdiction
- • Commercial disputes generally resolved in Ontario
- • Appeal rights preserved
International Customers
- • EU/UK Customers: Consumer disputes may be resolved in local courts per EU consumer protection directives
- • US Customers: Small claims disputes under $25,000 may be pursued in local small claims courts
- • Other Jurisdictions: Local consumer protection laws may provide alternative dispute resolution options
14.3 Compliance
- • Personal Information Protection and Electronic Documents Act (PIPEDA)
- • Ontario Consumer Protection Act
- • Canadian Anti-Spam Legislation (CASL)
- • Digital Privacy Act
Users are responsible for compliance with their local laws and regulations.
Final Notes
These Terms of Service constitute the entire agreement between you and MTTenterprise Inc. regarding the use of our Bank Statement Conversion service.
- Contact Information:
- MTTenterprise Inc.
- 201-1525 Alta Vista DR
- Ottawa, Ontario K1G 0G1
- Canada
- Email: [email protected]
- Phone: +1 (613) 466-1234
Last updated: September 29, 2025